At a recent meeting of the Shropshire Contact Centre Forum in Telford, Bowland Solutions presented an interactive workshop which examined the origins, benefits and pitfalls associated with the introduction of 360 Degree Feedback into organisations.

Facilitated breakout sessions explored the particular issues facing Contact Centres, and how these might be overcome.

Brendan Walsh, Managing Director of Bowland Solutions notes "Having managed a contact centre for HSBC Insurance, I could understand the concerns surrounding the introduction of 360 Degree Feedback, whilst appreciating that they could be the route to much improved retention and employee satisfaction."

Elaine Bailey, Shropshire Contact Centre Forum organiser, added "Many, many thanks for all your hard work, dedication and enthusiasm today at our Contact Centre Forum!  It was an excellent presentation, followed by very well run workshops by you both - an absolute success.  The members had an opportunity to share thoughts, ideas and best practice around this topic area."