As a means of enhancing the service given to clients who introduce an on-line 360 Degree Feedback system with Bowland Solutions, there is now the option to have it under a 'Managed Service' agreement.

Historically, clients would leave the HR function to administer the 360 process, but now they can outsource this element of the work if their current workload is too demanding.

Once the client decides when the 360 process is to happen and who the target audience is, they simply instruct Bowland Solutions to proceed, and await the collated reports.

The 'Managed Service' will take care of:

• adding of delegates to the system
• adding of respondents assigned to appraisees
• setting up of programs across any user group
• sending invitations on request
• monitoring progress
• sending reminders
• promotion of service within organisation to maximise usage
• 1st line telephone support
• questionnaire design/re-design as necessary
• co-ordination of managers in setting up appraisals within their department
• having a dedicated person within Bowland Solutions to drive the process at all times

John Rice, Sales & Marketing Director of Bowland Solutions adds "Our on-line solution is inherently intuitive, and many clients can happily drive the process themselves, but as HR often find themselves either under resourced or just short on time in the day, it can make sense both in terms of time & money to have us ensure the whole process runs smoothly."