quality feedback. meaningful conversations.

Success story

Founded in 1891, D Young & Co is one of the principal European firms specialising exclusively in patents, trade marks, designs and related intellectual property rights.

 

What was the challenge?

  • To enhance the partner appraisal process by encouraging feedback from peers and colleagues
  • To create a bespoke competency framework that could be applied across Equity, Non-Equity and Salaried Partners
  • To ensure Partners could be properly debriefed with their 360 degree feedback report by skilled interpreters.

 

What did we do?

  • Devised a three tiered Competency Framework from first principles, which described the desired behaviours required of Equity, Non-Equity and Salaried Partners
  • Built a tailored web-based 360 degree feedback system which allows users to log-in and rate the performance of partners against these behaviours and add free-text comments
  • Provided a simple solution which allowed HR to send invites, monitor progress, and send reminders
  • Trained internal HR staff and a selection of partners in how to conduct effective 360 degree feedback debriefs
  • Assisted in the one-to-one debriefs; taking partners through their reports and creating personal development plans.

 

What was the result?

  • Partners were able to easily gain more rounded feedback from peers both within and outside of their practice group
  • Acceptance for the process from partners by having a competency framework with relevant behavioural statements
  • A customised report that was easy to interpret and provided immediate insight into key strengths & areas for improvement
  • High completion rates and positive feedback on the process.

 

Yes I'm interested...

Simply Contact us and we’d be happy to demonstrate how our approach would work for you.