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The complete solution


  • ON-LINE SOFTWARE
  • TRAINING & DEBRIEFING
  • CONSULTANCY & DESIGN

We offer everything you need to ensure your 360 Degree Feedback and Performance Appraisal processes are efficient and effective.

DOWNLOAD OUR FREE GUIDE

BEST PRACTICE TIPS ON 360 DEGREE FEEDBACK

Learn how to:

  • Design a 360 degree questionnaire
  • Choose the best rating scale
  • Decide on the most effective style of report
  • Conduct face-to-face debriefs

DOWNLOAD OUR FREE GUIDE

BEST PRACTICE TIPS ON PERFORMANCE APPRAISAL

Learn how to:

  • Design your appraisal form
  • Tackle the links to performance related pay
  • Include competencies
  • Reflect your overall objectives

bowland solutions client list

OUR SERVICES

our services

Training for line managers

A performance appraisal conversation is only one part of a cycle of performance management conversations throughout the year.

We offer 'Meaningful Conversations' training modules so Line Managers are skilled in all of these

  • Setting Objectives
  • Giving Feedback
  • Coaching
  • Appraisals

Training for employees

Performance Management conversations are an opportunity for two-way, open and honest conversation, so ensuring your employees are also prepared is a key factor for success.

We can build their confidence and capabilities through our large-scale 'Coffee Conversations' facilitated events.

Conducting debriefs

The recipient needs to come away with a balanced understanding of their feedback – the debriefer needs to be curious and exploratory in their questioning; it's not enough that there is a conversation, it's the quality of that conversation which counts.

We can conduct face-to-face debriefs or can train your own people to conduct them effectively.

Insightful reports

Software can generate lots of graphs, charts and stats, but does it provide insight? Our Matrix report is ideal in supporting a conversation about development.

If we have conducted the face-to-face debriefs then we can provide even greater insight; we get a lot of information about your organisation; we bring these individual, group and strategically important themes together with the aggregated data from the 360 programme into a summary analysis which we then present to you.

Questionnaire design

Too long and fatigue sets in, comments fall away and people don't get the best feedback they deserve

We design 360 questionnaires that focus on the behaviours you really want people having conversations about.

Appraisal form design

One that is fit for purpose and serves the needs of the individual and the business.

We design performance appraisal forms that focus on the areas you really want people having conversations about.

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Andrew Giles, HR Business Partner and Training Manager, RCI Financial Services Ltd (Wholly owned subsidiary of Renault S.A)

We engaged Bowland Solutions to support our Account Manager Development programme. We found working with Bowland Solutions to be professional and informal which resulted in a good working relationship.

The tools on offer suited our criteria and the transition from paper to the finished working platform was easy and to a high standard. The implementation was well managed and the delivery and support was excellent.

RCI FS benefited from an outstanding piece of work which enabled us to build our next step in our Account Manager Development programme. RCI FS would recommend Bowland Solutions as an excellent partner in 360 degree/180 degree feedback.

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Richard Emanuel, Chief Operating Officer, RPC

We recently returned to Bowland for a landmark programme involving over 200 of our most senior people worldwide.

The firm obtained 3 very valuable outcomes from it: robust management data that told us where to focus our investment in learning and development, so we put every £ where it will do most good; an uplift in personal skills – not just from the recipient group but from over 400 people who practised giving constructive feedback; and finally the target group found the one-to-one debrief meetings to be milestones in their professional development.

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Anita Williams, Head of Leaning and Development, LeasePlan UK

Having contacted numerous 360 providers, Bowland Solutions were the only people that were able to design and develop a bespoke platform from which we were able to support our robust performance management process within timelines and budget.

They did an excellent job to the point that we are now partnering with them for further enhancements to our online 360 system.

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Jennifer McCanna, Learning & Development, VSO International

VSO have had a very positive experience working with Bowland Solutions to introduce a performance management system that works for all our colleagues, many of whom work on a low band width, experiencing frequent IT challenges.

I have been particularly impressed with Bowland’s solution-focused approach, flexibility and a unique combination of IT and HR expertise, which means I often rely on them for ‘sense checking’ our own thinking, as well as building a system that supports it.

The team are friendly and responsive to work with, and I would recommend them to organisations in all sectors.

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MARIA ANDERSON, EMEA Learning and Development Director, Momentum

Bowland Solutions provided us an absolute professional service from beginning to end. Their advice, support and personal approach was invaluable as well as their flexibility to work towards and around our business needs. A pleasure to work with and I would highly recommend.

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Jayne Barrett, Learning & Development Manager, Elmwood Design

The people at Bowland Solutions are think-ers and do-ers. I needed people to help me think through the content of our online 360 appraisal leadership programme, and I needed people to build the system and get it up and running. Bowland are experts in both areas. And nothing is ever too much trouble, which makes it a pleasure to work with them.

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Nicholas Stockley, Learning & Development, Revlon

Bowland came to Revlon tasked with designing a 360 Feedback tool for use in three of our EMEA office locations. Not only was the project flawlessly executed against tight deadlines, but it also culminated in a bespoke, user-friendly system that perfectly matched our requirements. Their collaborative approach meant the design and implementation of the system was painless.

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Gabriela Hammond, Human Resources Manager, VEKA PLC

Initially we contacted Bowland to find out what 360 was all about, they talked us through the process to help us determine if it was for us, helpful discussions such as this with no obligation are something you don't often find these days!

All our contacts from Sales, Training, Admin and Design/Set-up, talked us through the process and allowed for a very smooth and stress free set up, responding to any query helpfully and promptly.

We recently undertook training for our Director Team on giving 360 feedback. The training was excellent, taking the members through several scenarios which they might encounter and gave practical advice on how to deal with potentially difficult situations; the role play exercises gave the opportunity to try out different approaches and the resulting feedback was constructive and insightful. At the end of the training the Directors felt fully equipped and confident to be able to undertake the debriefing sessions with their team members. We have now used Bowland Solutions for over 2 years and we look forward to continuing with our ongoing 360 development improvements

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Rachel Shadwell, Head of Learning & Development, Digicel

I contacted Bowland Solutions to help us build a bespoke multi-lingual 360 feedback tool with a Johari Window...there was a 3 month turnaround timeline and Bowland were absolutely great. I found them to be very creative, flexible and efficient even when dealing with our many changes.

They have been extremely professional in terms of the system implementation and support, and no request was ever too big or too difficult. We have now been able to introduce a very professional, trustworthy feedback tool to support our leadership development in Digicel as a result. Thank you to all who helped in Bowland Solutions.

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Pascale Goy, Head of Performance Management & Learning Service, HR Division, WTO

Following a tendering process WTO procured the services of Bowland Solutions to implement an online performance management system.

The professionalism, expertise and flexibility of the team has been instrumental in planning, organizing, testing and implementing this new system within deadlines.

Introducing an online tool for performance management in the WTO was a real challenge in many ways : IT approach, different look from former paper versions, a rigorous process based on managerial accountability, etc. With the continuous assistance and guidance of Bowland solutions, the HR team successfully achieved this objective.

The online system is simple, clear with a clean look. Its implementation took place in very smooth conditions over four months. Its user friendliness has been the most attractive element for the staff, some comments include : "the work and feel of the product matches very closely the needs expressed by the WTO senior management", "an excellent design, straightforward and self-explanatory". It has been easy to customize the layout and the process according to WTO preferences.

The system supports a multiple language feature which is fundamental in a public international organization like ours. Supporting staff enquiries about the system in an autonomous way has been made possible with only half an hour training with the HR team.

Extracting multiple reports to meet organizational needs can be done on a regular basis or at any time. As a result, choosing Bowland Solutions was just a perfect match for the WTO !

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Jennifer Mead, HR Manager, D Young

Bowland Solutions worked with us to implement a 360 degree Partner feedback programme. I found them to be extremely knowledgeable, very professional and relied immensely on their valuable advice and guidance on making this programme a success.

I would highly recommend Bowland Solutions.

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Sarah Purkis, Group HR Director, World Duty Free

World Duty Free has worked with Bowland Solutions recently to create our on-line 'bespoke' appraisal & 360 tool.

Having known the team for some time I can honestly say that it was excellent to work with them again in creating a solution, that now several months on, has created a simpler and more efficient way to record development and objectives for our total business.

I cannot recommend Bowland solutions enough

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Antony Heaven, Director of HR, Westminster Drug Project

WDP has successfully used Bowland Solutions for 360 feedback on a number of occasions, most recently for our senior management team. We come back to Bowland Solutions because they are skilled and flexible and because they take the time to understand our needs. They host a branded 360 site for us which makes electronic completion of the 360 survey itself simple and straightforward.

Most effective and most valuable, however, has been the debriefing process. Each member of the SMT has had a confidential one-to-one debrief with John Rice from Bowland Solutions to consider their individual strengths and areas for development. This year at the end of the process we added an SMT group debriefing, also facilitated by John. The purpose of this group debrief was to identify key team and organisational themes coming out of the 360 process.

I would definitely recommend this additional stage as it adds value to the whole process and enables the SMT to focus on its core strengths.

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Janet Orgill, Learning and Development Manager, Browne Jacobson

The greatest value added for us of using Bowland Solutions for the 360 feedback process is in the quality of the coaching support we receive which really helps our senior managers to focus on the strengths they display as well as creating a platform for their future development.

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Lisa Martin, Training & Development Manager, East Midlands Trains

I organised for Bowland Solutions to deliver an in-house 360 degree feedback debriefs training session. I found the session to be very rewarding and it gave me clarity on the best practice approach to conducting debrief sessions.

John put me at ease and related the training to my personal needs and fully answered all the questions I had. He made great use of his materials and I must say the training has given me peace of mind and confidence to deliver debriefs to people within my organisation.

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Paul Robinson, Director of Human Resources, Trowers & Hamlins LLP

The team at Bowland Solutions are a pleasure to do business with. They understand their client and demystify a sometimes jargon filled area with clear practical advice and pragmatic solutions.

On each occasion I have worked with them they have gained instant credibility with the senior partners and have demonstrated a personal commitment and pride to see the project through to a successful completion. Most notably, their support in conducting the face-to-face 360 degree feedback debriefs with all our partners was very well received and a significant component in the overall effectiveness of the programme.

I would not hesitate to work with them again.

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Maria LaMonaca Sr. OD/Training Consultant Legal & General America

We had the opportunity to work with Bowland Solutions to assist us in introducing core behaviors to our entire workforce of 500 people. Bowland’s design solution of "Coffee Conversations" assisted our employees in embracing the new way of behaving. All facilitators were skilled in leading our teams through the session and bringing forth salient points from the conversations. The concrete take away of "storyboards" with a visual picture of conversations was a wonderful take-away for our employees. It was a great pleasure for us to work with the Bowland Solutions Team.

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Paul Ward, Managing Partner, Pantheon

We found working with Bowland on both our Performance Appraisal and 360 Degree Feedback projects very constructive. Their approach did not feel formulaic in any way. It felt tailored to what we needed and we didn’t feel pushed in a particular direction.

It was very much a conversation that led to the right outcome, so our experience has been very positive with their support making a significant difference and improving the process that we went through.

THE SOFTWARE

our software

online performance appraisal

  • Forms designed to your requirements
  • Workflow set by you
  • Multi-lingual capability
  • Central administration
  • Integrates with 360 degree feedback

online 360 degree feedback

  • Simple administration
  • Your competencies and questions
  • Various reporting options
  • Integrates with Performance Appraisal

ABOUT US

about us
Experienced
Estabished 2002
Knowledgeable
HR, IT and L&D expertise
Business focused
Deliver ROI to the organisation
Pragmatic
Solutions which are fit for purpose

We believe that performance appraisal and 360 degree feedback processes need to be both efficient and effective.

Through our experience we have found that efficiency comes about with a well thought out process, good form & questionnaire design and a move online.

Effectiveness comes through ensuring the quality of the conversations at the heart of these processes go well.

OUR CLIENTS

our clients

click the box with the quote mark to see what they said...

Renault
Legal & General
RPC

Pantheon
Trowers and Hamlin
sky
VSO
WWF
momentum
JCB
Elmwood

cbre

revlon
Manx telecom
VEKA
efinancial

Digicel
jersey electrical
World trade organisation
Westminster Drug Project

World Duty Free

crown agents
Surrey Police

East Midlands Trains

CONTACT US TODAY

contact us

OUR BLOG

23 Jan 2015
Busting Urban Myths - The new world of work or holiday?
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21 Jan 2015
Should I listen to your opinion?
On a a reasonably long car journey yesterday I was flipping between radio channels.  As I'm of a certain age Radio 2 and Radio 4 were featuring more prominently than they would have previously done.  On Radio 2 was a discussion on the dangers of sledging and on Radio 4 was a discussion on levels of inequality. Initially the sledging discussion was with someone from the Royal Society for the Prevention of Accidents.  Other than a slight concern that we had lost the plot (bicycle helmets for sledging!) the discussion has data and insights built up from some expertise in the s...

15 Jan 2015
Industry best practice versus your company's best practice
In London yesterday I had four meetings with four different clients/prospective clients.  In one of those "this is odd" moments I was asked similarly structured questions in each of the meetings.  The questions were around best practice.  As we have a lot of experience in 360 feedback and performance appraisal that is clearly a typical thing to be asked but what made me reflect more was that in each situation there was a difference between what I may consider as industry best practice and what I would recommend for this particular client/propsect. New proc...

08 Jan 2015
The power of trust - an example from Wiggle
Most people can be trusted.  I firmly believe this.  They can be trusted to work well, act honestly, make good decisions (not always ones you agree with but ones honestly made), look out for each other and generally "do the right thing".  There can be such a focus on the minority that cannot be trusted - the stories can be so emotive - that we gear our systems and rules to cope with that minority and we can fall into the trap of believe that the majority cannot be trusted. This often crops up in our line of work when we are looking at performance management.  But the example tha...

05 Jan 2015
Forget New Year resolutions, make a New Year habit instead
I find myself at this time of year, like most people, considering what I might wish to achieve in 2015 - the usual considerations of becoming fitter, losing weight, etc along with writing a Xmas hit record which pays my pension in future years, all feature as New Year resolutions. However, I realised that these often far reaching resolutions or goals, were left strewn at the roadside of life as I made my way through the year (and let's be fair, some were chucked out the window by the third week of January). I wondered if there was a better...

18 Dec 2014
Well, that was fun - See you next year!
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17 Dec 2014
The power of asking 'Why?' with Performance Appraisal
We often sit with clients in the early phase of a performance appraisal project, before any form design is undertaken, before any process is considered or system implementation discussed, and hold a conversation simply prompted by the question 'Why do you do performance appraisals?'. It's always an invaluable experience for everyone involved, but only if the conversation is held open long enough for the surface answers to emerge and dissipate, and the deeper reasons to bubble up and provide the real meat for the discussion. Initial answers will offer up a need to c...

12 Dec 2014
Case Study Interview - 360 Degree Feedback in Professional Services
We are very pleased to share this latest case study interview with Paul Ward, Managing Partner of Pantheon, a private equity firm, with whom we successfully delivered a 360 degree feedback programme across its global partner population. In the interview, Paul shares his experience of the project and highlights how they:
  • Defined...

10 Dec 2014
A yogic insight into the annual review
I go to yoga with my daughter most weeks.  I am the worst yoga practitioner in the country with other participants requesting my attendance to make them look good.  My toes remain resolutely distant from my hands.  What I have found useful though is the concentration on breathing. Within the class we often focus on the breath and in particular on the pause between breathing in and breathing out and breathing in again.  Just by focusing on that pause it tends to stretch out, your breathing relaxes and you take longer and deeper breaths.  Now, I breathe every day.  Turns out I'm quite good at it - I can do it without even concentrating on it.  I can even do it in my sleep.  But by reflecting on my breathing I can breath better, learn how to control my breath when under duress (usu...

08 Dec 2014
Guest Post - Raising Awareness
I am very pleased to share a guest post from one of our partners, Kevin Watson of My Own Coach (www.myown-coach.co.uk), on the topic of raising awareness. We often talk about raising awareness in the context of the 360 degree feedback work we do with clients; particularly with senior leaders in an organisation, where high levels of self-awareness are associated with great leadership skills. This post highlights just how easy it is to be oblivious to ourselves and the world...